“After receiving stern warnings to be on time, our driver (Juan) was 40 minutes late, citing heavy morning traffic. I was on the point of cancelling when the van finally arrived. We then started driving *into* the historic centre for a second pickup at 9:20am for a second pickup! I have been on other tours that dealt much better with the morning rush. This meant we set off from Mexico City around 10:20, and were caught in further queues on our way to Puebla. He also went to the wrong side of the cathedral square which caused a further delay. The tour guide was often having to give him navigation…”

“Shout out to Miriam and our driver Antonio. Miriam did very well translating Spanish and English. I had a great day but a very long day! We left Mexico City about 9.30am after the pick ups and got back at 9.30pm as the traffic was so bad. We left the last stop at 5.20pm and it should have been 2 hours. Mexico traffic! I could have done with more time in cholula - we had an hour. I went around the archeological site of the cholula pyramid which was amazing. Some people climbed to the top to see the church, others went shopping or to the monastery. I would have…”

“The buses don't have AC. it's a pretty bad deal if you combine that with the traffic.”

“Álvaro and Alfonso were GREAT!! Comfy van & great tour :)”

“We did NOT go on this Tour, because our Tour Guide never changed our "PICK UP Location" on our CONTRACT. We set everything up with Viator Representatives and were assured that ALL the Pick Up locations were Confirmed. Early in the morning, we arrived at the "Pick Up" location that was on our contract and then were told that we were in the WRONG location!! There was no way that we could UBER to the other location in time to get picked up, so we missed this Tour and then was told by Viator that we would still be charged. I was totally upset and reported this to my credit…”